Returns & Exchanges
We want you to love your D.Franklin products, which is why we offer a flexible return policy for all items returned in their original condition within 30 days of receipt. Our streamlined digital process ensures your exchange or refund is handled with the same speed and care as your initial order.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are unworn, then securely seal the box.
Ship It Back
Download and print your pre-paid shipping label from the portal, attach it to your package, and drop it off at the nearest authorized courier point.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your new exchange items within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing