Frequently Asked Questions
Everything you need to know about your D.Franklin shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the European Union and 7-10 days for international orders, depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact to qualify for a refund.
How do I know my size in D.Franklin footwear?
We recommend checking our specific size guide available on each product page. Generally, our footwear fits true to size, but if you are between sizes, we suggest going one size up for boots.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods like Klarna and Apple Pay for a seamless checkout experience.
Do your sunglasses offer UV protection?
Yes, all D.Franklin sunglasses are equipped with UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays while maintaining high visual clarity.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package in real-time.